{"id":10792,"date":"2026-01-21T09:57:26","date_gmt":"2026-01-21T08:57:26","guid":{"rendered":"https:\/\/www.fact-finder.com\/blog\/?p=10792"},"modified":"2026-01-21T09:57:27","modified_gmt":"2026-01-21T08:57:27","slug":"gartner-peer-insights-voice-of-the-customer","status":"publish","type":"post","link":"\/blog\/gartner-peer-insights-voice-of-the-customer\/","title":{"rendered":"Customers position FactFinder as a\u00a0\u201cStrong Performer\u201d\u00a0in Gartner\u00ae\u00a0Peer Insights\u2122 Voice of the Customer\u00a0for Search and Product Discovery"},"content":{"rendered":"\n

What real-world customer experience reveals beyond feature lists and market noise.<\/em><\/p>\n\n\n\n\n\n\n\n

When online visitors can\u2019t quickly find what they need, the impact is immediate. Traffic is wasted. Confidence drops. Revenue disappears and rarely comes back.  <\/p>\n\n\n\n

At the same time, internal teams lose valuable time when every merchandising change or search optimization depends on technical resources in a market that keeps accelerating. <\/p>\n\n\n\n

That\u2019s why more eCommerce teams are no longer buying product discovery solutions based on promises, lengthy feature lists or AI claims. Instead, they\u2019re turning to proof from peers who use these solutions every day. Customer feedback offers a clearer picture of how platforms perform across implementation, daily operations and long-term partnership. <\/p>\n\n\n\n

We see this shift is reflected in the Gartner Peer Insights\u2122 Voice of the Customer for Search and Product Discovery<\/a> report (available to Gartner clients), where FactFinder is recognized as a Strong Performer. For us, this recognition marks an important milestone. It is the first time FactFinder has been placed in this quadrant, which we believe reflects years of close collaboration with customers who depend on product discovery as a core part of their eCommerce operations. <\/p>\n\n\n

\n
\"Gartner<\/a><\/figure><\/div>\n\n\n

Why\u00a0the Voice of the Customer report\u00a0matters\u00a0to us<\/strong>\u00a0<\/h2>\n\n\n\n

Gartner Peer Insights<\/a>\u2122 is a public platform that offers verified, first-hand reviews and ratings of enterprise technology solutions by end-user professionals for end-user professionals. The Voice of the Customer report is a document that applies a methodology to aggregated Gartner Peer Insights\u2019 reviews in a market to provide an overall perspective for IT decision makers.*  <\/p>\n\n\n\n

To us, this inclusion reflects how a solution performs in real-world use over time from the customer\u2019s perspective, as compared to analyst opinion or feature evaluation. This customer-led perspective is what gives the \u201cStrong Performer\u201d recognition its real meaning for us. As FactFinder\u2019s CEO, Istvan Laszloffy, puts it:  <\/p>\n\n\n

\n
\"02<\/figure><\/div>\n\n\n

What customers experience with FactFinder in practice<\/strong><\/h2>\n\n\n\n

We\u2019re extremely grateful to the customers who took the time to share their experiences. Across verified reviews and ongoing conversations from the last year, a few themes consistently stand out. From our perspective, the following reflect the areas where FactFinder delivers the most value in real-world eCommerce environments and why customers continue to trust us as a long-term product discovery partner. <\/p>\n\n\n\n