{"id":4092,"date":"2019-11-21T15:53:59","date_gmt":"2019-11-21T14:53:59","guid":{"rendered":"http:\/\/www.fact-finder.com\/blog\/?p=4092"},"modified":"2020-12-22T09:34:30","modified_gmt":"2020-12-22T08:34:30","slug":"black-friday-2019-insights","status":"publish","type":"post","link":"\/blog\/black-friday-2019-insights\/","title":{"rendered":"Black Friday 2019: A Day Late and a Dollar Short?"},"content":{"rendered":"\n<p><em>This year will be the shortest holiday\nseason in six years. What will those fewer shopping days mean for retailers and\nconsumers?<\/em><\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Black Friday takes place the day after Thanksgiving, a U.S. holiday that by law falls on the fourth Thursday of the month. The date can vary between the 22<sup>nd<\/sup> at the earliest and the 28<sup>th<\/sup> at the latest. With Thanksgiving 2019 falling on the 28<sup>th<\/sup>, this will be the shortest holiday season possible. Compared to last year, consumers and retailers will lose almost a week of shopping time between Thanksgiving and Christmas, leaving almost $1 billion((  https:\/\/www.adobe.com\/content\/dam\/www\/us\/en\/experience-cloud\/digital-insights\/pdfs\/adobe_analytics-holiday-predictions-2019.pdf?promoid=NV3KR4X2&amp;mv=other)) in revenue behind. <em>Gasp!<\/em> From a business and economic perspective, it&#8217;s a little unnerving that we&#8217;ve managed to set one of the most important annual retail cycles to a period of time with a variable start date but a fixed end date. In a situation where every day counts, what are retailers to do?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wouldn\u2019t You Know It<\/h2>\n\n\n\n<p>Retailers are fully aware that this year\u2019s holiday shopping calendar isn\u2019t generous, but shoppers might not be. In fact, only 1 in 3 Americans ((<a href=\"https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019\">https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019<\/a>))   are currently aware that there is nearly one week less between Thanksgiving and Christmas \u2013 which is why 44% of retailers will call out the shortened time frame in advertisements(( <a href=\"https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019\">https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019<\/a>)). Shoppers will likely not realise there are fewer shopping days this year until it&#8217;s too late, but it isn&#8217;t really an issue with overall retail spending being higher than ever. Plus, for many people this year, Black Friday coincides with payday which could see record sales for retailers as a result \u2013 earnings from the day are expected to reach \u00a32.53 billion in the UK, 3.4% more than last year, with each shopper intending to spend \u00a3224 on average((<a href=\"https:\/\/www.pwc.co.uk\/industries\/retail-consumer\/insights\/black-friday-cyber-monday.html#sec2\">https:\/\/www.pwc.co.uk\/industries\/retail-consumer\/insights\/black-friday-cyber-monday.html#sec2<\/a>)).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Does the Early Bird Really Catch the Worm?<\/h2>\n\n\n\n<p>Timing is crucial for retailers during the shortened season which explains why nearly half have supersized not only pre-Thanksgiving marketing initiatives but also sales to encourage earlier shopping. Even though Black Friday runs on the 29<sup>th<\/sup>, many retailers have gotten a head start. Online giant Amazon will kick-off their Black Friday sales as early as the 22<sup>nd<\/sup>, running a full eight days. If that wasn\u2019t enough, they are also running a Black Friday Countdown Sale from the 18<sup>th<\/sup> through the 31<sup>st<\/sup> \u2013 that\u2019s two whole weeks of deals, deals, deals. Big-box store Walmart will launch Black Friday online sales on the 27<sup>th<\/sup> and in-store on the 28<sup>th<\/sup> \u2013 yes, on Thanksgiving Day. Combatting this type of competition means smaller retailers are forced to approach the holiday season differently. 54% will begin running deals earlier this year and 55% will offer deeper discounts than they normally do((https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019)).<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-gallery columns-2 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"572\" height=\"427\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Calendar_November_EN-3.png\" alt=\"\" data-id=\"4114\" data-link=\"https:\/\/www.fact-finder.com\/blog\/?attachment_id=4114\" class=\"wp-image-4114\" srcset=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Calendar_November_EN-3.png 572w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Calendar_November_EN-3-300x224.png 300w\" sizes=\"auto, (max-width: 572px) 100vw, 572px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"427\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Calendar_December_EN-5.png\" alt=\"\" data-id=\"4115\" data-link=\"https:\/\/www.fact-finder.com\/blog\/?attachment_id=4115\" class=\"wp-image-4115\" srcset=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Calendar_December_EN-5.png 580w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Calendar_December_EN-5-300x221.png 300w\" sizes=\"auto, (max-width: 580px) 100vw, 580px\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:13px\"><em>This holiday season is the shortest possible, with only 26 days in between Thanksgiving and Christmas<\/em> \u2013 <em>that&#8217;s 6 days less than last year. <\/em><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>There is, however, a silver\nlining. While early deals may give retailers a head start on incentivising\npurchases, many shoppers hold off on hitting the buy button. Rather than pin\ntheir hopes on bagging the perfect early sale, many shoppers prefer taking the\ntime to do online research, discover new brands and products, find physical\nstores that will get products in their hands when they\u2019re ready to buy and most\nimportantly, it gives them time to be absolutely positive that they\u2019ve got the\nbest deal. And for 52% of shoppers, finding a great deal is the most enjoyable\nthing about shopping \u2014 even better than getting the lowest price. With Black\nFriday and Cyber Monday continuing to be the deepest discounts of the year,\nmaybe being early isn\u2019t all it\u2019s cracked up to be.<\/p>\n\n\n\n<p><strong>Tip<\/strong>: Shoppers are researching to find the best deals of the season before, during, and after Black Friday, and hatching a game plan to determine what, where, and when to buy \u2013 so, use the weeks leading up to the big day to reach them. Inform shoppers of your products, prices and offers early in their planning cycle and provide curated and easy-to-navigate options for gifting. With the race to capture shopper\u2019s hearts and wallets, providing them with all they information they\u2019re already looking for, will win the consideration battle.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ship, Ship, Hooray<\/h2>\n\n\n\n<p>We\u2019re all familiar with Amazon\u2019s shipping empire: Prime\u2019s free two-day delivery (which they announced earlier this year will be cut to one-day shipping, guaranteed), same-day delivery in select cities, one- or two-hour delivery, and even in-home delivery. Talk about friendly competition. So in addition to starting earlier and offering lower prices, retailers are now also expected to sweeten up their shipping options. And expectation is turning into action with 96% of retailers((https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019)) reporting they plan to change their shipping tactics to compete with retailers like Amazon. Even larger retailers are feeling the heat\u2013 this year marks the first holiday season that Walmart and Best Buy offer free next-day delivery. But speed is not the most important to shoppers, it\u2019s the monetary value \u2013 with 85% of customers wanting free shipping versus 15% fast shipping. So much so, that 58% of holiday shoppers((https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019)) will not complete an online purchase without free shipping. While all-inclusive free shipping may work for some retailers, it can damage profit margins or may be simply not be viable for others. <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Shipping.png\" alt=\"\" class=\"wp-image-4097\" width=\"860\" height=\"430\" srcset=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Shipping.png 860w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Shipping-300x150.png 300w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/Shipping-768x384.png 768w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/><figcaption><em>Customers prefer to have it free than to have it now. <\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Tip<\/strong>: Shoppers will go to great lengths to avoid paying for shipping and will likely result in an abandoned shopping cart. With a smart shipping strategy, retailers can meet shoppers\u2019 expectations without tanking profits. A few ways to offer free shipping are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Paid membership program for free shipping. On days like Black Friday, give members an added service benefit by letting them view deals earlier and start shopping ahead of non-members.<br><\/li><li>Only at certain times of the year, as a special offer or on busy days like Black Friday or Cyber Monday. This is a good way to test the effects that free delivery will have on your business. <br><\/li><li>With orders over a certain threshold. This is often the most popular choice and the cheapest to implement because it covers the cost of shipping on smaller orders and encourages purchases on additional items in order to reach the minimum.<br><\/li><li>Only on eligible items. Retailers can reserve this service for higher margin products, ensuring a gain on the sale, or on smaller, lightweight items that don\u2019t cost much to ship.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Meet BOPUS, Your Holiday Helper<\/h2>\n\n\n\n<p>An alternative strategy retailers can implement is Buy Online Pick Up In Store (BOPUS or BOPIS), also known as Click and Collect. This effective conversion tactic is shaping up as one of the emerging trend setters for Black Friday 2019, according to a new study from Adobe. Due to the convenience, money savings, reduced shipping costs, and ability to <a href=\"https:\/\/www.fact-finder.com\/site-search\" target=\"_blank\" rel=\"noreferrer noopener\">search<\/a> for more deals online, 85% of shoppers are motivated to purchase with BOPUS options this season((<a href=\"https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019\">https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019<\/a>)). During Black Friday and the 3-day sales weekend that follows, avoiding crowds while shopping has become more important to 67% of shoppers. BOPUS is a perfect solution for that group. An added benefit is that customers will likely shop for&nbsp;additional items when picking up their online order<strong>.<\/strong> With fewer days to spend, it\u2019s predicted that BOPUS will be more popular than ever before, with revenue from this delivery method doubling in the week before Christmas as shoppers rush to complete their gift lists. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/BOPUS_Man.png\" alt=\"\" class=\"wp-image-4098\" srcset=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/BOPUS_Man.png 860w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/BOPUS_Man-300x150.png 300w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/11\/BOPUS_Man-768x384.png 768w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/><figcaption><em>Buy Online, Pick Up In Store (BOPUS) is an omnichannel approach that 85% of shoppers are motivated to use.<\/em><\/figcaption><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Tip<\/strong>: 60% of retailers((https:\/\/research.retailmenot.com\/holidays2019\/p\/1?utm_source=emarketernative&amp;utm_medium=native&amp;utm_campaign=holiday-2019)) are increasing their BOPUS efforts to make the shopping experience easier. Here\u2019s what you can do to make your BOPUS experience outstanding: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Make finding items in your online store easy. This is especially important on mobile devices where screen size is limited.<br><\/li><li>Clearly mark items that are available for BOPUS. Having a location-based search tool for your online shop will help identify the closest store with the item in stock.<br><\/li><li>Make the checkout and payment process easy. Remember, less is more.<br><\/li><li>Quickly notify shoppers about their order and pick up time. It\u2019s already stressful enough to holiday shop, don\u2019t add doubt of a lost order to the list.<br><\/li><li>Provide clear instructions to customers and in-store employees so the process runs smooth and fast<\/li><\/ul>\n\n\n\n<p>With all that said, it\u2019s easy to see that customers are finding the best shopping strategy that suits them. Whether it&#8217;s online, in-store, shipped, picked up, early, last minute or a mix, retailers would be wise to meet shoppers in these varying moments. Doing so could mean a happier and more profitable Friday. <\/p>\n\n\n\n<p class=\"has-regular-font-size\">Are you doing things differently for this shortened holiday shopping season? Let us know in the comments!<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This year will be the shortest holiday season in six years. What will those fewer shopping days mean for retailers and consumers?<\/p>\n","protected":false},"author":37,"featured_media":4099,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[225,204],"tags":[298,426,249,416,415,417,418,419,414,424,421,412,427,420,169,287,422,413,423,425],"class_list":["post-4092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce-insights","category-retail-tips","tag-amazon","tag-best-buy","tag-black-friday","tag-bopis","tag-bopus","tag-buy-online-pick-up-in-store","tag-buy-online-pickup-in-store","tag-click-and-collect","tag-cyber-monday","tag-early-sales","tag-free-shipping","tag-friday-sales","tag-holidays-2019","tag-november","tag-omnichannel","tag-sales","tag-shipping","tag-shopping-season","tag-shorter-shopping-season","tag-walmart"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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