{"id":6350,"date":"2021-04-21T12:52:08","date_gmt":"2021-04-21T10:52:08","guid":{"rendered":"https:\/\/www.fact-finder.com\/blog\/?p=6350"},"modified":"2025-01-14T14:39:54","modified_gmt":"2025-01-14T13:39:54","slug":"diy-ecommerce-content-search","status":"publish","type":"post","link":"\/blog\/diy-ecommerce-content-search\/","title":{"rendered":"DIY Giant Switches from Open Source Search to FACT-Finder, Yields Impressive E-Commerce Results"},"content":{"rendered":"\n<p><em>Jumbo optimizes its online shop to help and empower home improvement shoppers, leading to a 40% increase in conversion rate.<\/em><\/p>\n\n\n\n<!--more-->\n\n\n\n<p>DIY retailers face particular challenges in e-commerce. First, there&#8217;s an extensive range of products, from tools and building materials to bedding and garden equipment. Then, there&#8217;s a unique search behavior of DIYers: instead of searching for a specific product,&nbsp;customers think in terms of project, such as renovating the bathroom or building a terrace.<\/p>\n\n\n\n<p>It&#8217;s therefore crucial for success that DIY retailers offer inspirational content and expert advice. But how can this be implemented online?<\/p>\n\n\n\n<p>Jumbo, a Swiss DIY chain, has not been in e-commerce for long, yet the way it addresses industry demands has quickly established them as a role model. Mario Coiro, Team Leader of Customer Insights and Customer Experience for Jumbo, shares his experience with the online shop, integrating FACT-Finder&#8217;s site search and managing resources during the lockdown.<\/p>\n\n\n\n<div class=\"wp-block-cover has-background-dim\" style=\"min-height:300px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"300\" class=\"wp-block-cover__image-background wp-image-5990\" alt=\"\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/01\/quote-background.jpg\" style=\"object-position:54% 21%\" data-object-fit=\"cover\" data-object-position=\"54% 21%\" srcset=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/01\/quote-background.jpg 800w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/01\/quote-background-300x113.jpg 300w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/01\/quote-background-768x288.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cIn the first year with FACT-Finder, the search conversion rate increased by 40%. And in the second year, it increased again by 40%. The impact is clear, FACT-Finder contributes greatly to our sales.\u201c<\/p><cite>Mario Coiro<br>Team Leader of Customer Insights and Customer Experience<br>Jumbo<\/cite><\/blockquote>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">5X more orders during the Covid-19 lockdown<\/h2>\n\n\n\n<p>Just the like the name indicates, this Swiss DIY chain does things big. With 40 stores across Switzerland, a range of 65,000 products and annual sales of more than 500 million Swiss francs, Jumbo lives up to its name. The company first started in 1982 as a full-range supplier, specializing more over time in DIY supplies. Today, Jumbo is the only DIY-dedicated store in the country.<\/p>\n\n\n\n<p>The Covid-19 lockdown in early 2020 was challenging for many retailers, including Jumbo \u2013 and a stress test for the comparatively young online shop. As Mario explains, it was more important than ever that the online shop ran smoothly despite the increased number of visitors.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;During that time, we had five times more online orders than usual. Our resource planning is geared toward growth but with so many orders, we had to reorganize. To ease the strain on order processing and logistics, we temporarily blocked certain categories and products \u2013 for example, cement bags. They are inexpensive but require a lot of effort when shipping. Under normal conditions, we ship these products,&#8221; says Mario.<\/p><\/blockquote>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">FACT-Finder outperforms open source solution<\/h2>\n\n\n\n<p>When the home improvement retailer first went live with its online shop, Jumbo.ch, in 2018, it used a search solution that made it difficult for customers to find the right products for their DIY projects. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Mario recalls, &#8220;We had implemented a standard open source search solution but the quality of the search results was far from what we expected. It&#8217;s important, especially in DIY, that the search understands exactly what the customer wants. Therefore, we quickly looked for alternatives and compared different search providers. FACT-Finder impressed us the most in terms of scope and capabilities, so we integrated the solution into our online shop. When implementing a new system, we&#8217;re used to several rounds of integration until everything is working properly. That was not the case with <a href=\"https:\/\/www.fact-finder.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">FACT-Finder<\/a> and <a href=\"https:\/\/spryker.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Spryker<\/a>. The project went quickly and smoothly \u2013 and they delivered on what they promised. We are still very happy with our choice. FACT-Finder and Spryker work wonderfully together.&#8221;<\/p><\/blockquote>\n\n\n\n<p>For the past two years, FACT-Finder servers have been answering all of Jumbo&#8217;s online search queries. Under normal conditions, this mean one million online visitors per month, with half using the search bar during their visit. The results from switching from open source to FACT-Finder search has already reflected in their KPIs. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;One KPI we have been focusing on since integrating FACT-Finder is the search conversion rate,&#8221; says Mario. In the first year, the search conversion rate increased by 40%. And in the second year, again by 40%. The impact is clear, FACT-Finder contributes greatly to our sales.&#8221;<\/p><\/blockquote>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.fact-finder.com\/support\/contact-us.html\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"250\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/01\/contact-banner-EN-1.jpg\" alt=\"\" class=\"wp-image-6069\" srcset=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/01\/contact-banner-EN-1.jpg 860w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/01\/contact-banner-EN-1-300x87.jpg 300w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/01\/contact-banner-EN-1-768x223.jpg 768w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Displaying valuable content for DIYers<\/h2>\n\n\n\n<p>A powerful search engine is not the only FACT-Finder function Jumbo uses to improve the digital customer experience. They also rely on <a href=\"https:\/\/www.fact-finder.com\/products\/core-search-suggest-analytics.html\" target=\"_blank\" rel=\"noreferrer noopener\">customized search results<\/a>, <a href=\"https:\/\/www.fact-finder.com\/products\/personalization.html\" target=\"_blank\" rel=\"noreferrer noopener\">intelligent suggestions<\/a> and easy-to-find advisory content, which as Mario explains, is essential in DIY.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;In the do-it-yourself space, customers tend to be interested in projects rather than individual products. They&#8217;re either rebuilding or creating something new. For example, if you want to repaint your office,  you may ask yourself what you need. Paint is obvious , but angled brushes for corners and masking tape are also important. You have to remind customers of this. And when it comes to the paint, there are different types for indoor and outdoor. So, if you&#8217;re not an expert, you need advice or inspiration. With FACT-Finder, we can respond to this need. In addition to products, we display helpful content that is relevant to the search query right within the search results. The format is nonintrusive and we can mix content as we see fit. Customers can simply click and view the content if they&#8217;re interested or ignore it and continue scrolling through the products,&#8221; says Mario.<\/p><\/blockquote>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/04\/content_in_search_results.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/04\/content_in_search_results.png\" alt=\"Jumbo.ch displays helpful content right within the search results. For example, a search for 'paint' shows brushes, paint, and a service for mixing colors. \" class=\"wp-image-6358\" width=\"840\" height=\"594\" srcset=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/04\/content_in_search_results.png 800w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/04\/content_in_search_results-300x212.png 300w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/04\/content_in_search_results-768x543.png 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/a><figcaption><em>Jumbo displays content right in the search results, helping DIYers plan their project and showcasing their industry expertise.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Next e-commerce goal: 10% of total revenue<\/h2>\n\n\n\n<p>Jumbo takes a holistic view on customer interaction and sees the e-commerce channel as an essential part of their omnichannel strategy. The flexibility of <a href=\"https:\/\/spryker.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Spryker Commerce OS<\/a> has allowed the DIY retailer to seamlessly connect its existing systems (which include more than 20 interfaces to CRM, ERP, finance and third-party systems) to the online store. Jumbo can manage prices and merchandise consistently across all its channels; since the systems are synchronized, every change is updated both offline and online. <\/p>\n\n\n\n<p>Jumbo is currently pursuing an innovative omnichannel concept. The&nbsp;pilot project, called \u2018Shop-in-Store\u2019, equips smaller branches with an area of 400-800 square meters with terminals or tablets which display the full product range. This enables branch employees and customers to find items that are not kept in stock for space reasons. They can then chose to have the item delivered to the store or directly to the customer\u2019s home. This means that even the smaller stores can benefit from the wide range of products available.<\/p>\n\n\n\n<p>The Jumbo team has clear ambitions on what they want to accomplish in the next few years. Growing their online channel is one of their key goals.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;In the next two to three years, we would like to reach the 10% mark, meaning make 10% of our total sales via the online store. In order to achieve this goal, we will expand our assortment to include external product ranges and delve deeper into long-tail queries with the help of dropshipping. We also plan to make more use of our wealth of content by implementing search optimizations on our advisory pages.&nbsp;It&#8217;s an advantage that with FACT-Finder we have a search that performs well and can display all our products and content according to our logic.&#8221;<\/p><\/blockquote>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Upgrading to Next Generation is already on the agenda<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;Looking at our growth goals and product range expansion, using FACT-Finder Next Generation which brings higher performance and new capabilities, is definitely the next logical step for us,&#8221; says Mario. &#8220;Especially because our store is available in three languages (German, French and Italian). Aside from German, multi-word terms are a big issue because most languages don&#8217;t have compound terms. Given that Next Generation is even more precise in handling multi-word searches, we expect an additional uplift here. We look forward to testing the new version.&#8221;<\/p><\/blockquote>\n\n\n\n<p>View the PDF to discover our latest technology:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.fact-finder.com\/media\/download\/fact-finder-next-generation.html\" style=\"border-radius:2px\" target=\"_blank\" rel=\"noreferrer noopener\">Next Generation for B2C<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-vivid-cyan-blue-color has-text-color\" href=\"https:\/\/www.fact-finder.com\/media\/download\/b2b-ecommerce-suite.html\" style=\"border-radius:2px\">Next Generation for B2B<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">More DIY content<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.fact-finder.com\/blog\/ecommerce-success-diy-home-improvement\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/12\/Heroimage_V3.png\" alt=\"\" class=\"wp-image-4137\" width=\"400\" height=\"179\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:18px\"><a href=\"https:\/\/www.fact-finder.com\/blog\/ecommerce-success-diy-home-improvement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Nailing Down E-Commerce Success in DIY and Home Improvement<\/strong><\/a><\/p>\n\n\n\n<p>5 simple ways to optimise your online shop and start hammering into conversion results.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><a href=\"https:\/\/www.fact-finder.com\/blog\/path-to-e-commerce-success-5-steppingstones\/\" target=\"_blank\" rel=\"noreferrer noopener\">Path to E-Commerce Success: 5 Stepping Stones<\/a><\/strong><\/p>\n\n\n\n<p>Take a walk through Gardener Poetschke\u2019s journey of on-site optimization that led to winning two Online Retail awards.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/04\/01_GP_Path.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/04\/01_GP_Path.jpg\" alt=\"\" class=\"wp-image-3242\" width=\"436\" height=\"218\" srcset=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/04\/01_GP_Path.jpg 860w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/04\/01_GP_Path-300x150.jpg 300w, https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2019\/04\/01_GP_Path-768x384.jpg 768w\" sizes=\"auto, (max-width: 436px) 100vw, 436px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fact-finder.com\/blog\/wp-content\/uploads\/2021\/02\/Germany-leading-DIY-retailers-1.jpg\" alt=\"\" class=\"wp-image-6162\" width=\"404\" height=\"225\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:18px\"><strong><a href=\"https:\/\/www.fact-finder.com\/blog\/germany-best-diy-retailers\/\" target=\"_blank\" rel=\"noreferrer noopener\">What Do Germany\u2019s Leading Online DIY Retailers Have in Common?<\/a><\/strong><\/p>\n\n\n\n<p>They all share a winning blueprint: an innovative digital strategy reinforced with powerful e-commerce technology.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Jumbo optimizes its online shop to help and empower home improvement shoppers, leading to a 40% increase in conversion rate.<\/p>\n","protected":false},"author":37,"featured_media":6814,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[201],"tags":[523,63,284,384,65,361],"class_list":["post-6350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories","tag-content-search","tag-conversion","tag-diy","tag-next-generation","tag-open-source","tag-site-search"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DIY Giant Switches from Open Source Search to FACT-Finder, Yields Impressive E-Commerce Results - FactFinder blog<\/title>\n<meta name=\"description\" content=\"From open source to instant sales growth with FACT-Finder site search: self-learning, error-tolerant, and featuring helpful DIY content.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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