Senior Application Support Specialist (m/f/d)

Our software reaches the entire world: FACT-Finder operates in over 1,800 online stores across 127 countries, including 40 of the German Top 100 companies.

Do you master every situation and have knowledge in Java, as well as with web technologies? Then apply at our company! As a Senior Application Support Specialist for FACT-Finder, you will take care of customer inquiries related to our search and navigation solution for online stores.

Your Tasks:

You will solve technical and operational questions regarding FACT-Finder, also in cooperation with our international customers
You will handle customer inquiries by telephone and in writing
You will be responsible for error analysis, troubleshooting, and system optimization
You will be responsible for incident and problem management in accordance with ITIL process specifications
You contribute to ensuring a high level of service and work intensively with the development and sales departments

Your Profile:

You already have professional experience in a comparable position
You have prior knowledge in web technologies such as http, XML, JSON, Java, PHP, WebServices, Linux and Tomcat
Your strengths include an analytical and business-oriented way of thinking and working
You have a good knowledge of German or English

Your Application:

Have we got your interest?
Then send us your complete application documents with the earliest possible starting date and your salary requirements by e-mail (as PDF) to:

Thomas Höfler: jobs@fact-finder.com

Job Location: Berlin (Kottbusser Damm 79), Munich or Pforzheim / Home-Office possible

Start Date: Immediately