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Customer Success

Holistic consulting from the market leader for search and navigation


Service Portfolio

Whether basic search optimization, assistance with individual challenges or a personal consultant who systematically optimizes your conversion rate: whatever your concerns and goals, we have the right consulting solution for you.

View our range of services here (PDF) 

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+42% search conversion rate

Optimizing three of our online shops in a two-day e-commerce consulting workshop was an ambitious goal. The results speak for themselves, however, because we increased the search conversion rate by an average of 42 percent in all three channels. The workshop’s ROI was thus achieved within hours.

Oliver Scheppers, Head of E-Commerce
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Consulting

Comprehensive consulting as individual as your challenges

Goal-oriented and holistic shop optimization

Personal consultant who supports you long term

Continuous revenue growth with minimal resource commitment

Your Consultants

You know your goals, we know the way. Our consultants bring both the know-how and guidance to align your stores for maximum sales growth. Trust in our expertise from our 20 years of e-commerce experience and over hundreds of store projects.  

Samantha Wettach

E-Commerce Consultant

Markus Höfert

E-Commerce Consultant

Christina Savvatianou

E-Commerce Consultant

Aliyah Mörtl

E-Commerce Consultant

Sebastian Ertelt

Head of Customer Success

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"We have been relying on FACT-Finder's consulting program for several years now, and will continue to do so in the future. It pays to optimize down to the last detail, especially in the area of search and navigation."

Holger Olthoff, Head of E-Commerce
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