CONTACT Support ENDE

Smarter results with vector search

Turn conversational searches into conversions with results that reflect real intent.

How it benefits you

icon

Higher conversion rates


Help more visitors find and buy the right product faster

a purple and green logo

Lower bounce rates


Keep visitors engaged with relevant results every time

icon

Less manual tuning


Reduce time spend fixing no-result queries or synonyms

See it in action

Discover how vector search is reshaping product discovery in eCommerce, guided by our VP of Product, Holly Murdoch. Learn how:

  • Search behavior is changing with the rise of LLMs

  • Vector search handles conversational, long-tail queries

  • Results compare to traditional keyword search

Common use cases

Use Case

Support conversational and need-based queries

Vector search interprets natural language like “snacks for a long flight” or “tool for installing cable trays” even when users aren’t sure what to search for.

Use Case

Support multilingual or mixed-language queries

Interpret searches like “rote handbag” or “Kinderjacke waterproof” automatically, reducing missed results in global storefronts.

Use Case

Recover long-tail and no-result queries

When keyword search returns nothing, vector search uses semantic understanding to show relevant results for niche, specific or uncommon queries.

What makes us different?


International focus
Delivers reliable results in complex languages like German and Swedish, where many others focus on English only.

Better privacy & performance
Fully offline and self-hosted. Backed by our leading keyword search for precision when it matters most.

Purpose-built for eCommerce
Trained and fine-tuned in-house by our AI researchers, using real-world eCommerce search behavior.

What our customers say

19_case_studie_flashenpost_library.jpg


  • B2C
  • Food & beverage
FactFinder technology replaces in-house developed search at Flaschenpost
"I am always impressed by how quickly FactFinder delivers product results. It only takes a few milliseconds, and that’s exactly how you want it." - Aron Spohr, CTO
20_case_studie_pbs_02_library_1.webp


  • B2B
  • Office supplies
FactFinder drives sales in 13 online shops
"The bounce rate has improved significantly, especially on the search results pages." - Anja Hochmeier, Head of eBusiness
23_case_studie_baumarkt_library.webp


  • B2C
  • Home & garden
Conversion rates rise and bounce rates drop
“Customers can now find their desired item, even if they enter several search terms incorrectly. Since our go-live, our search-generated conversion rates have risen by 20%.” - David Büschler, Online Marketing Manager

Trusted by 2,000+ online shops worldwide

  • Logo von FactFinder, Anbieter für innovative Lösungen im Bereich Online-Shops und E-Commerce.
  • Logo von SPAR, einem Einzelhandelsunternehmen, auf der FactFinder-Website für Online-Shop-Lösungen.
  • Logo von Saint-Gobain, einem Unternehmen, das innovative Lösungen für Bau- und Industrieanwendungen anbietet.
  • Logo von Ulla Popken, einem Anbieter für Mode in Übergrößen, passend für Online-Shops.
  • Douglas Logo
  • Logo von OBI, einem Anbieter für Baumarktprodukte und Dienstleistungen.
  • Logo von Elkjop, einem Einzelhändler für Elektronik und Haushaltsgeräte.
  • logo
  • Logo von KAISER+KRAFT auf gelbem Hintergrund, symbolisiert Lösungen für Industriebedarf und Online-Shopping.
  • Logo von Office Depot, einem Anbieter von Bürobedarf und Dienstleistungen für Unternehmen und Privatkunden.

Riconeady to see FactFinder in action?

FactFinder interface showcasing online shop solutions with product listings and analytics, featuring a customer support representative.

Fill out the form and one of our eCommerce experts will reach out to provide you with:

  • A product overview, based on your requirements
  • Information on integration
  • Personalized pricing

Or just give us a call at: ​
+49 7231 12597 600

Contact information

Please enter your business email address. This form does not accept addresses from

Checkboxes

You may also like...

a logo with a green light

Product Discovery


Help every customer find the right product faster – and convert more searches into sales.

a glowing green logo

Atlas AI


AI trained on your product data, providing real-time relevance and live personalization.

graphical user interface

Fashion


Help shoppers find their style instantly and fill their wardrobes effortlessly.

Frequently asked questions

What is the difference between keyword search and vector search?

Keyword search looks for matching terms — it works best when shoppers know what to type, like a product name or SKU. Vector search, on the other hand, understands natural, conversational queries like “cheap gift for mom,” matching intent with relevant products even when keywords don’t align. It helps avoid zero results, reduce shopper frustration and increase conversions. Explore the full side-by-side comparison in our blog post.

How does vector search work?

Vector search uses AI to translate complex data, like products, texts and images, into numbers (vectors). These are stored in a vector database so that when someone searches with vague or complex input, the system can quickly surface similar content based on semantic similarity, not just matching words. Learn more about how this works in our deep-dive blog post.

When does vector search activate?

Keyword search remains the best tool for most queries — especially when shoppers use exact terms like product names, SKUs, or brand filters. But when queries are vague, conversational, or incomplete, vector search steps in to understand intent and return relevant results that keyword matching would miss. Read more about how vector search complements keyword search in our announcement blog.

Is vector search also relevant for B2B eCommerce?

Yes, vector search is valuable in B2B eCommerce, where buyers sometimes describe what they need for specific use cases without knowing exact product names or specs. It understands functional, use-case-based queries like “sleeve for high-voltage cables” or “chemical-resistant gloves for cleaning tanks,” helping users self-serve with confidence. See more ways we support B2B eCommerce here.