Online pharmacy

Grow your online pharmacy with AI advisors, prescription reminders and personalized customer experiences.

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Fast, easy, personalized shopping for online pharmacies

Pharmacies lead with personal care and connection — knowing their customers and offering spot-on advice. Online, that seems impossible. But is it? With AI digital consultants, intelligent search and product discovery and real-time personalization, your ePharmacy can deliver a truly special experience to every customer.

Use Cases

How to improve your customer experience

Customer Stories

Personal stories from leading shops

FAQs

The most common Q&As

Show customers the right items faster

Some customers know the product they need. Others just know their symptoms. Our smart search and product discovery solution handles both, quickly returning the best suggestions for vague queries like "headache” and exact terms like “Pantoprazole 20” or “10203626 (PZN).” It even catches misspellings and suggests products after just two letters are typed, speeding up the path to purchase.

Suchanfrage nach Lösungen für Kopfschmerzen mit Medikamentenillustration auf der FactFinder-Website.

Always relevant. Always personal.

Just like a community pharmacist, your ePharmacy can understand each customer’s unique needs. Our AI personalization tailors search results and recommendations in real time. It factors in current context and customer history to avoid allergens, prioritize preferences and adapt to shifting intents. Plus, it uses minimal data, meaning it’s safe, scalable and works for first-time customers.

AI-guided consultations

No industry relies on specialist advice quite like pharmacy. Now, your ePharmacy can offer it too with AI Guided Selling. Through simple questions like “what are your symptoms?”, “do you have allergies?” and “is it for a child or adult?”, your AI advisors can quickly narrow down vague searches to the most suitable products. Unlike other guided selling solutions, ours is fast and easy to set up, accelerating ROI with 80% less work.

Eine Benutzeroberfläche zur Hautpflegeberatung fragt nach der Empfindlichkeit der Haut mit Auswahloptionen.

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Easy, convenient repeat prescriptions

If someone runs out of medication, they often can’t wait even a day for delivery. They need their treatment now. So they go to the nearest physical pharmacy. But with the Predictive Basket, you can remind customers to reorder before it's too late. It learns individuals’ buying habits, predicts when they’ll run low and provides personalized lists and timely nudges to reorder. No more lost customers.

Leading eCommerce businesses trust FactFinder

Case Study
B2C

Conversation rate increases by 12% after upgrading search

As their product catalog grew and shoppers demanded faster, more accurate results, DeOnlineDrogist’s in-house search engine could no longer keep up. By switching to FactFinder, they made it easier for customers to find what they need, leading to a 12% boost in conversion rate.

Case Study
B2C

Cosnova drives smarter product discovery in 90 markets

164 websites. 90 countries. Monthly product launches. How can one team manage all these effectively and still deliver an amazing customer experience? Cosnova found the solution in FactFinder. Now, they control everything in one place, saving time and costs while delivering unmatched product discovery.

Case Study
B2C

FirstVet boosts AOV with FactFinder's personalized recommendations

FirstVet wanted to raise their average order value (AOV) and make online shopping easier for customers who struggled to find the right products. With FactFinder’s smart search and personalized recommendations, they’ve done both — boosting AOV by 12% while turning shopping into a faster, more enjoyable experience.

Explore Customer Stories

Ready to see FactFinder in action?

FactFinder interface showcasing online shop solutions with product listings and analytics, featuring a customer support representative.

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Frequently asked questions

How can FactFinder improve conversions for online pharmacies?

Shoppers can find what they need quickly whether searching with the product name, an intent-based query or even synonyms and misspellings. And visitors who only know their symptoms can narrow down their search with the help of interactive AI advisors. You can also remind customers to reorder their regular medication before they run out with the Predictive Basket. All this can significantly improve conversions, customer satisfaction and loyalty. See how it works — schedule a demo.

Can FactFinder help us avoid recommending products that shouldn’t be taken together?

You can easily adjust our AI recommendations to avoid suggesting medications that react with items already in the customer’s cart or purchase history. This means you can offer real-time relevance while ensuring your suggestions are always safe. Book a custom demo to see how it can work for your business.

What does FactFinder cost?

Our pricing is based on the modules you activate, your monthly searches and the channels you need. To get the most accurate estimate, fill out the form on our pricing page, or contact us for a personalized consultation.

How can FactFinder be integrated into my online shop?

You can choose from three easy integration options:

API for full control and custom setup
WebComponents for quick UI integration with built-in result display
Connectors for fast data export and front-end setup

Each option fits different needs, so you can pick what works best for your shop. Visit our integration page to learn more.

What else does FactFinder offer?

FactFinder enhances your eCommerce platform with AI-driven personalization, advanced site search, intuitive navigation, dynamic merchandising and more. Schedule a demo to explore the platform in action.

Our Products

Product Discovery