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Personalization

Tailor each journey from the first visit. No long learning curve, just real-time relevance.

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How it benefits you

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Higher CLV

Tailored experiences lead to happier customers who keep coming back

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Faster ROI

Proven to instantly boost conversions and AOV, accelerating ROI

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Less manual work

No manual segmentation. Our AI personalization syncs with live behavior signals

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Interactive demo video

Dive into our dynamic demo experience and explore the features of the FactFinder platform that are most relevant to your needs.

  • Explore at your own pace

  • How AI-powered product discovery increases conversions

  • How you can save time with smart automations

Common use cases

Use Case

Make every customer feel understood

Give even new customers tailored experiences with results that catch context and intent to show them what they really need in the moment, not just what they type in the search box.

Use Case

Boost AOV with personalized recommendations

Forget generic cross-sells and upsells. Our 1:1 personalization combines customer history and live signals to show the perfect recommendations, improving UX while boosting basket sizes.

Use Case

Automatically match people’s changing intent

Real customers aren’t linear. 1:1 personalization accounts for that, using layered preferences to improve discovery, relevance and customer satisfaction at scale.​​

What makes us different?

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Effortless integration

Personalize all FactFinder modules, from product discovery to recommendations and more. Everything integrates effortlessly.

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Real-time, 1:1 relevance

Our tech adapts to each customer in real time, not their segment. More relevant. Less manual. And no dodgy data.

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Al you can trust

Purpose-built for eCommerce use cases. Transparent, explainable and always under your control - no black box here.

Core capabilities

The age of the one-size-fits-all online shopping experience is dead. Make online shopping personal with real-time 1:1 personalization. Your customers will see tailored results and recommendations from their first interactions, boosting conversions and customer loyalty.

Personalization
Our 1:1 personalization picks up on each customer's style and intent from their first visit, so they always see the best products for them. No segments, no stereotypes, no shady data. Just smart, privacy-friendly experiences that feel personal.
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Personalization
Atlas AI
Atlas AI uses your product data to create a "neural map" of your catalog. This enables it to learn smarter and faster from interactions, adapting to each switch in search intent. This means more relevant results and live personalization for each shopper.
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Atlas AI
Personalized recommendations
Turn new visitors into loyal customers by displaying actually helpful recommendations in real time. Our 1:1 personalized recommendations evolve with each search and click to match shifting intents, unlike other solutions that get stuck recommending the same items.
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Personalized recommendations
Wisdom of the crowd
Shoppers expect your search to understand context. A search for conditioner after shampoo? Probably for hair. After laundry detergent? They mean fabric softener. With machine learning, your shop reads shared behavior to get it right every time. It needs minimal learning data, so it scales up fast.
Wisdom of the crowd

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What our customers say

Library-Image showing sport activity.

  • B2C
  • B2B
  • Sporting goods
Kübler Sport boosts conversions by 35%
“Personalization is especially exciting for us. On product detail pages, we want to display targeted cross-sell and upsell recommendations to make product discovery even more tailored.” - Marvin Wagner, Online Marketing & eCommerce Manager
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Gruppe von Freunden, die gemeinsam eine Tasse Tee genießen und sich in entspannter Atmosphäre unterhalten.

  • B2C
  • Indulgence goods
Tabakguru reaches a 60% repeat buyer rate
“The solution is far superior to anything we’ve used before. The improved customer journey significantly strengthens customer loyalty.” - Helmut Pribyl, CEO
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Verschiedene Tablettenblister auf einem blauen Hintergrund, mit dem Logo von De Online Drogist.nl.

  • B2C
  • Pharmacy
DeOnlineDrogist raises conversion rate by 12%
“It is great to see the actual business results that we have been able to achieve with FactFinder’s intelligent search solution.” - Joachim de Boer, Co-founder
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Trusted by 2,000+ online shops worldwide

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  • Logo von SPAR, einem Einzelhandelsunternehmen, auf der FactFinder-Website für Online-Shop-Lösungen.
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  • Logo von FactFinder, Anbieter für innovative Lösungen im Bereich Online-Shops und E-Commerce.
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  • Logo von Elkjop, einem Einzelhändler für Elektronik und Haushaltsgeräte.
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Riconeady to see FactFinder in action?

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Get a customized, no commitment platform demo from one of our experts.

  • Increase conversions with AI-powered product discovery
  • Implement and maintain with speed and ease
  • Drive efficiencies through AI-powered automations

Or just give us a call at: ​
+49 7231 12597 600

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Customer-Specific Info

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Recommendations

Dynamic, relevant recommendations that keep customers adding to their cart and boost AOV.

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Fashion

Help shoppers find their style instantly and fill their wardrobes effortlessly.

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Frequently asked questions

What’s the difference between FactFinder's 1:1 personalization and standard personalization?

Standard personalization doesn't recognize contextual information like the user's immediate intent. FactFinder's 1:1 personalization (also known as one to one personalization) combines historical and real-time customer data to tailor the experience not only to the individual but to that individual at that moment in time. Learn how to create a stand-out customer experience with 1:1 personalization.

Why not just use segmentation?

Segmentation has come a long way, but it’s still imprecise and takes a lot of time to set up. Plus, it relies on sensitive third-party data. FactFinder’s 1:1 personalization, on the other hand, is automatic, real-time, privacy-friendly and adapts instantly to each shopper. Learn more about the AI that powers our personalization.

What data is required for 1:1 personalization?

FactFinder never uses sensitive information or data collected from third parties. Our 1:1 personalization uses real-time behavior signals and purchase history for known users (e.g., loyalty customers). However, if customers share details like their location, you can enhance their experience with localized search results and recommendations.

How can I integrate 1:1 personalization into my online shop?

If you’re already using FactFinder and you're interested in adding personalization, just contact your Customer Success Manager. New to FactFinder? Get in touch to schedule a custom demo and discuss integration options.

How much does 1:1 personalization technology cost?

FactFinder uses a clear and flexible pricing model. Costs depend on three things:

  1. Your expected number of searches
  2. The number of channels you operate
  3. The modules you want to include, such as personalization, vector search or recommendations

This way, you get full control over your investment and only pay for what adds value to your business. If you’re interested in FactFinder’s 1:1 personalization, get in touch for a free demo and a quote.