Beauty eCommerce

Buying cosmetics is personal. The right product discovery helps shoppers find their match so they can buy with confidence.

See it in action

Bring the beauty counter experience online

A great in-store beauty counter leaves you feeling understood. You walk away with products that suit you and the certainty that you made the right choice. Online, that feeling is harder to get. Shoppers are on their own, and many give up before they find what they need. But when product discovery feels personal, they don’t just buy. They feel good about what they’re buying.

Use cases

Ways to improve your customer experience

Customer stories

Real lessons from leading shops

FAQs

Answers to common questions

AI-guided consultations

Shoppers want help making the right choice. Guided selling makes that possible by turning your product data into interactive consultations that ask simple questions and recommend what fits best. Powered by AI, it builds advisor flows with natural-language prompts and smart filters. No coding. No long setup. Just 80% less work and a smoother path to purchase.

Eine Benutzeroberfläche zur Hautpflegeberatung fragt nach der Empfindlichkeit der Haut mit Auswahloptionen.

Suchanfrage nach Lösungen für Kopfschmerzen mit Medikamentenillustration auf der FactFinder-Website.

Because no two shoppers are alike

Imagine walking into a store where everything is arranged just for you. Skincare for your routine. Makeup in your tone. Wellness picks that match your habits. That's what our personalization does online. It doesn't rely on fixed rules or broad segments. It adapts to each shopper’s behavior, intent and preferences in the moment. Like private shopping, but for every customer, every time.

Ride every trend without chasing it

A product goes viral on TikTok. A celebrity swears by a new serum. Within minutes, shoppers start searching. Most shops don’t catch the trend until it’s already peaked. Pulse picks up those shifts as they happen, moving the right products up before demand takes off. It doesn’t just spot what’s popular. It understands what belongs at the top, and why. That way, you show the right products at the right time, without lifting a finger.

Zwei Produktkarten für Lippenstifte mit Aufwärts- und Abwärtspfeilen zur Sortierung in einem Onlineshop.

Grafik zeigt Produktkombinationen für Online-Shops, einschließlich Flasche, Nasenspray, Tropfen und Tabletten.

Show them what they'll love next

Think about the store associate who always got it right. They just knew what to suggest and it always felt like a discovery that made sense for you. That’s the feeling great recommendations create. Ours don’t rely on guesswork, crowd data or log-ins. Instead, they follow what shoppers are browsing, how products connect and what fits together. Even new and niche products surface naturally, so your shop feels less like a catalog and more like a curated experience.

Learn how leading retailers use FactFinder

Case Study
B2C

Cosnova drives smarter product discovery in 90 markets

164 websites. 90 countries. Monthly product launches. How can one team manage all these effectively and still deliver an amazing customer experience? Cosnova found the solution in FactFinder. Now, they control everything in one place, saving time and costs while delivering unmatched product discovery.

Case Study
B2C

Conversation rate increases by 12% after upgrading search

As their product catalog grew and shoppers demanded faster, more accurate results, DeOnlineDrogist’s in-house search engine could no longer keep up. By switching to FactFinder, they made it easier for customers to find what they need, leading to a 12% boost in conversion rate.

Case Study
B2C

Popken Fashion Group switches 12 online shops to FactFinder

The Popken Fashion Group sells the fashion range of its four own brands in hundreds of physical stores internationally and increasingly via the Internet. Learn how FactFinder has been providing the group’s 12 online shops with better search results and a drastic reduction in indexing time.

Explore Customer Stories

Ein lächelnder Mann mit Brille vor Grafiken und einer Schaltfläche, die Lösungen von FactFinder für Online-Shops zeigt.

FactFinder Experience

Your shoppers deserve the best customer journey. Discover FactFinder without a sales call:

Get to know FactFinder at your own pace
Turn visitors into loyal customers
Save time and resources and increase your sales

Try it now

Ready to see FactFinder in action?

FactFinder interface showcasing online shop solutions with product listings and analytics, featuring a customer support representative.

Get a customized, no commitment platform demo from one of our experts.

Increase conversions with AI-powered product discovery
Implement and maintain with speed and ease
Drive efficiencies through AI-powered automations

Or just give us a call at:
+49 7231 12597 600

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Frequently asked questions

What does FactFinder cost?

Our pricing is based on the modules you activate, your monthly searches and the channels you need. To get the most accurate estimate, fill out the form on our pricing page, or contact us for a personalized consultation.

How can FactFinder be integrated into my online shop?

You can choose from three easy integration options:

API for full control and custom setup
WebComponents for quick UI integration with built-in result display
Connectors for fast data export and front-end setup

Each option fits different needs, so you can pick what works best for your shop. Visit our integration page to learn more.

What else does FactFinder offer that can benefit my business?

FactFinder enhances your eCommerce platform with AI-driven personalization, advanced site search, intuitive navigation, dynamic merchandising and more. See how it works — schedule a demo to explore the platform in action.

Our Products

Product Discovery