Our two-time, back-to-back winning technology sets us apart from other solution providers. That same technology sets FACT-Finder-powered online shops above the competition.
Competing against the leading site search technologies worldwide, FACT-Finder is thrilled to announce that it came out on top – winning the #1 spot for Best Site Search Solution 2020.
This win is very exciting not only due to the reward for work well done but because of what it means for our FACT-Finder users: What sets our technology apart from other software, also sets FACT-Finder-powered online shops from the competition.
This is the second time FACT-Finder has been honored with this award, the previous time being 2019 – making our software a two-time, back-to-back winner.
To read the full review, visit Best 20 Site Search Solutions for 2020.
How is the ‘Best Site Search Solution’ chosen?
FinancesOnline, the source behind this award, is the fastest growing independent review platform for B2B, SaaS and financial solutions. They award providers across various fields to help businesses find a solution that will fit their business needs.
To achieve that goal, they have a team of SaaS and finance experts who are constantly reviewing all major solutions and services.
In order to find the best site search provider, the platform left no stone unturned. It gathered 46 leading solutions and examined them carefully, specifically focusing on nine critical factors: main functionality, collaboration features, customization, integration, ease of use, general impression, help & support, security, and mobility.
The SmartScore® system, created by FinancesOnline, aggregates the count of these nine components totaling the final score of each business solution.
FACT-Finder is awarded a 9 out of 10 through the SmartScore® system.
In addition to the performance of the software, FinancesOnline also considers the experience of customers who have used the solution as a critical factor in the decision-making process. That is why, they use the behavior-based Customer Satisfaction Algorithm™ to gather user opinions; these can be reviews and comments across a wide range of social media sites as well as blogs and websites.
The algorithm collects all the reviews and filters out the comments and posts that do not feature a customer’s opinion. It then processes the reviews through a set of filters to extract key data from each review such as detailed keyword analysis, social response signals and various meta data.
After all partial data is analyzed and evaluated, the system assigns a single customer satisfaction score.
This allows users an easy and transparent way to compare customers’ experience.
FACT-Finder is awarded a user satisfaction score of 96%.
FinancesOnline uses these two values to compare the solutions to one another, narrowing down their list from 46 to the leading 20.
From there, they do a one-by-one review of each product: what it is, its benefits, features, what problems the solution will solve, any additional awards and quality certificates, pricing, technical details, support the company offers, and useful resources.
What makes FACT-Finder the best site search for e-commerce?
Our success stems from the technology at our core and the people behind it.
FACT-Finder has been using AI since our founding and Machine Learning since 2006. We have a dedicated SaaS team focused on maximizing the stability and performance of your conversion engine.
Our support team of consulting, customer care, and service desk are eager to provide personalized advice, provide expert training, answer any questions and provide full assistance. With FACT-Finder, you will not encounter an anonymous call center or help portals and forums as with open source solutions.
We are delighted that our software is worthy of recognition and see this as an opportunity to continue doing the utmost for online retailers.
If you would like to see our software in action, request a free demo. It’s an easy way to test drive our software features at no cost, giving you the chance to understand how the software can help boost your company’s efficiency and profitability.
FinancesOnline is a free platform that lets you find the best B2B and SaaS solutions. Each year they help millions of users compare products, find customer reviews and reports from experts to easily choose a solution that will let your company grow. To discover additional business applications, visit https://financesonline.com/.