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Better search and product discovery

Help every customer find the right product faster and turn more searches into sales. ​

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How it benefits you

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More conversions

Relevant, AI-powered results that boost sales and reduce bounce

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Less manual work

Smart automation with full control when you need it

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Happier customers

Faster finds and smoother journeys that drive loyalty

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Interactive demo video

Dive into our dynamic demo experience and explore the features of the FactFinder platform that are most relevant to your needs.

  • Explore at your own pace

  • How AI-powered product discovery increases conversions

  • How you can save time with smart automations

Common use cases

Use Case

Eliminate zero results

Zero results mean zero revenue. FactFinder catches misspellings, synonyms and incomplete queries so your customers always find something relevant.

Use Case

Find anything, any way

Whether it's a keyword, part number, question or vague phrase, FactFinder understands how people search and delivers the right products, content or answers.​​

Use Case

Align results with your business goals

Control what ranks highest. Promote high-margin products, clear out stock or prioritize specific brands — all without sacrificing relevance.​​

What makes us different?

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Proven tech, built in-house

Proprietary algorithms refined over 20 years, consistently outperforming standard methods in A/B tests.

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Custom fit

Your success is our priority. We tailor our solutions to your specific business needs, solving real-world challenges with a personal touch.

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Al you can trust

Purpose-built for eCommerce use cases. Transparent, explainable and always under your control - no black box here.

Core capabilities

Our Product Discovery module powers the entire buying journey, helping you convert more, bounce less and keep customers coming back. With built-in, explainable AI and 20+ years of expertise, better search and discovery come standard.

Keyword search
The backbone of product discovery. It helps customers find exactly what they’re looking for, whether they type in specific article numbers or vague, long-tail queries. With FactFinder, your search will deliver fast, relevant results every time, even when faced with typos, spelling mistakes and multiple languages.
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Keyword search
Vector search
By understanding the meaning behind natural, conversational queries, this approach connects intent to relevant products — even without keyword matches. It helps avoid zero results, reduce frustration, and capture more sales
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Vector search
Content search
Ensure customers find the right product or information at the right moment, from size guides and return policies to blog posts and how-to articles. Content search brings helpful, inspiring content into the discovery experience to build confidence and keep customers engaged.
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Content search
Ranking rules
Control which products appear first with flexible boost & bury rules that align search results with your business goals. Promote high-margin items, prioritize specific brands or downrank sold-out products, all while keeping results relevant to your customers.
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Ranking rules
GPT Synonyms Automation
Harness the power of large language models (LLMs) to generate high-quality synonym rules in bulk. GPT Synonyms Automation suggests relevant terms based on your catalog, helping you reduce zero results, improve findability and save hours of manual work — all with just a few clicks.
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GPT Synonyms Automation
A/B testing & analytics
Test and compare different strategies to see what truly drives results. With built-in A/B testing and analytics, you can optimize product discovery based on real customer behavior, not guesswork. Confidently roll out changes that boost conversions, reduce bounce and support your business goals.
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A/B testing & analytics

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What our customers say

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  • B2C
  • Beauty
Cosnova drives smarter product discovery in 90 markets
"FactFinder's flexibility and intuitive backend are crucial for us, allowing us to quickly respond to changes and continuously improve our platforms. FactFinder offers us a complete package that creates synergies and saves costs." - Uli Peter, Senior Experience Manager
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  • B2B
  • Parts
Berner's 20% search spike with FactFinder
"We have taken a big step forward in terms of the quality of search results since the introduction of FactFinder. Our analyses in the German and French-speaking shops show, for example, that significantly fewer zero results pages appear." - Katja Sallie, eCommerce Product Owner
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  • B2C
  • Electronics
Make finding complicated product names simple with clever search
"Having an intelligent search is very useful. The big advantage is that FactFinder means the site works really easy for people. They know they can trust the site because they can find the right products." - Gareth Craig, IT & Communications Manager
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Trusted by 2,000+ online shops worldwide

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  • Logo von SPAR, einem Einzelhandelsunternehmen, auf der FactFinder-Website für Online-Shop-Lösungen.
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  • Logo von FactFinder, Anbieter für innovative Lösungen im Bereich Online-Shops und E-Commerce.
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  • Logo von Elkjop, einem Einzelhändler für Elektronik und Haushaltsgeräte.
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Riconeady to see FactFinder in action?

FactFinder interface showcasing online shop solutions with product listings and analytics, featuring a customer support representative.

Get a customized, no commitment platform demo from one of our experts.

  • Increase conversions with AI-powered product discovery
  • Implement and maintain with speed and ease
  • Drive efficiencies through AI-powered automations

Or just give us a call at: ​
+49 7231 12597 600

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Personalization

Tailored results that match real-time search intent, even for new customers.​

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B2B eCommerce

Support complex catalogs, contract-based pricing and fast, accurate SKU search.

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Frequently asked questions

What is product discovery in eCommerce?​

Product discovery in eCommerce is the process where online shoppers find, compare and choose products to purchase in an online shop. It goes far beyond search. Discover the impact of product discovery on the customer journey.​

What is the difference between keyword search and vector search?

Vector search understands natural, conversational queries, like "cheap gift for mom" or "cute baby things" and matches intent with relevant products, even without keyword matches. It helps avoid zero results, reduces frustration, and drives sales.

​ How does FactFinder improve eCommerce search performance?

FactFinder delivers faster, more relevant results by combining proven, proprietary search algorithms with AI that understands intent — helping customers find what they need quicker and boosting conversions in both B2B and B2C. Try out our revenue calculator to see how FactFinder can help increase your bottom line.

Is FactFinder suitable for product discovery in B2B eCommerce?

Yes, FactFinder is built to handle the complexity of B2B eCommerce product discovery, from large catalogs and technical searches to customer-specific pricing, all while delivering fast, accurate results tailored to each buyer. Discover our B2B-specific capabilities.

How is FactFinder implemented?

FactFinder supports many integration methods, making it easy to find one that matches the needs of your online store. Explore our integration types.