Visit Page
Skip to content

Tag: customer experience

5 Best Practice Hints for Maximised E-Commerce Success

As a matter of principle, individual online shops require their own unique optimisation measures. Nonetheless there are a number of recommendations that apply to all – some very basic, others much more complex. But one rule rings true for all: The devil is in the detail.

Here’s five best practice tips to ensure maximised e-commerce success.

Leave a Comment

EuroShop 2014: Retailers are willing to invest.

109,000 visitors from 110 countries at the world’s leading retail trade fair.

“The EuroShop is and remains the most important meeting place for the world of retail.” – This is the summary of Hans Werner Reinhard, Deputy Managing Director, Messe Düsseldorf, regarding EuroShop 2014, which took place from 16th to 20th of February already the 18th time. As the international leading trade fair for the retail branch, EuroShop is held since 1966 every three years and records continuous growth in both visitor and exhibitor numbers.

Leave a Comment

5 Learnings from one year of Customer Excellence Consulting.

For one year, our Customer Excellence team advices FACT-Finder customers across Europe – with the aim of achieving a maximum conversion and highest customer satisfaction. Our experiences reveal: Hidden potential for optimization remains in nearly every online shop.

Leave a Comment

E-Commerce Nordics: It’s all about Internationalisation.

Swedish Distanshandelsdagen 2014 had a strong focus on internationalisation, customer experience and cross channel scenarios.

Sweden’s e-commerce is booming: As an annual average, Internet shoppers spend more than 1000 € each – mostly on books, clothes and home electronics. Meanwhile, the online trading in Sweden generates an annual turnover of over 7 billion euros, with a rising trend.

Leave a Comment

E-Commerce Paris 2013 with a new focus: “Customer empowerment”

From the 24th to the 26th September 2013, E-Commerce Paris, Europe’s largest cross-channel event, attracted about 30,000 visitors and 500 exhibitors to Paris’ “Porte de Versailles”. Since its founding in 2004, where the event counted 1,500 visitors and 10 exhibitors, the international trade fair continues to grow steadily.

1 Comment