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Amazon vs. Alibaba: Who wins the battle of the platform giants?Heroimage AvsA

Amazon vs. Alibaba: Who wins the battle of the platform giants?

Published January 28, 2019
In the USA and Europe, Amazon is the undisputed number one in eCommerce. And the probability is high that this will remain so in the coming years. Nevertheless, there is a global player who is constantly being compared to Amazon and is regarded as his toughest opponent. We are talking about the e-commerce group Alibaba, the market leader in China, the world’s largest national e-commerce market.

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How to provide visitors to your shop with more accurate search results

How to provide visitors to your shop with more accurate search results

Published October 29, 2018
The more relevant the products in the search results list, the more likely shop visitors are to make a purchase. But what happens if too many products appear in your shop for specific terms that do not match the search term entered? Or if suitable products are missing from the results, although they are available?

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5 Learnings from one year of Customer Excellence Consulting.Customer Excellence Consulting

5 Learnings from one year of Customer Excellence Consulting.

Published February 11, 2014
For one year, our Customer Excellence team advices FACT-Finder customers across Europe – with the aim of achieving a maximum conversion and highest customer satisfaction. Our experiences reveal: Hidden potential for optimization remains in nearly every online shop.

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